“We are a family business,” says Orson Hagleitner of Cedarwood ClimateCare, which is in the commercial and residential heating, ventilation, and air conditioning business. Cedarwood has served the Beaches and the GTA since the company was founded in 1981 by Orson’s father, Frank Hagen.
Born in Munich, Frank studied and worked with two firms designing large commercial heating and cooling projects in Germany. He emigrated to Canada in 1968, and worked with various heating and air conditioning companies, eventually ascending to management. In 1981, Frank decided to start out on his own. Orson, still in school at this time, had already started working with his father, Frank, during his school breaks.
Now they run the business jointly, and Orson and Frank combined bring close to 60 years experience in the trade, and they are specialists in the hydronics market. “Orson has the same love and dedication to this business as myself,” says Frank. “We both love to talk shop.”
Cedarwood is neighbourhood-focused, and takes care to ensure that customers are treated with respect. “There’s at least one truck in the Beaches every single day. We do neighbours of neighbours, and we have certain areas where we service almost the entire street,” Orson says.”It’s nice that there are places where the technician can go in and pretty much know everyone on the street, and have that personal touch.”
They were put to the test during the recent cold spells. When customers called about their heating failures a technician would be on site within three to four hours and resolve the problem. Their vehicles are always stocked with universal parts and that usually does the trick. They regularly receive calls praising their technicians’ excellent service.
Cedarwood helps customers with tips from their email newsletter on maintaining a better home environment. One tip Orson shared for example, during the ice storm he suggested shutting off the water and draining the radiators to ensure that systems don’t break.
Orson suggests the best thing people can do to sustain heating and cooling systems is general maintenance. As we’re getting into February and March, it’s time to start thinking about air conditioners. One of Cedarwood’s services is a full range of maintenance and protection plans to ensure the performance of customers’ systems.
“It makes me very proud to have my son on my side and see the business I started carry on into a second generation,” says Frank. “Who knows, maybe his son will join him in the family business.”
Cedarwood ClimateCare | 416-299-3000 | cedarwoodheating.com
by Nico Mara-McKay