Category Archives: Biz Talk

Let Customers Talk Behind Your Back

When customers talk about your products or services it can be very, very good for your business or, unfortunately, very, very bad. In fact, 72% of the population is motivated to write a poor review of a product or service if they’ve had a bad customer experience. Ouch. That’s almost three-quarters! And good and bad word travels fast with today’s … <entire article…>

Adopting the Changing World in Your Business

Today, technology has changed the way we do business, whatever business you are in. You don’t need to be an IT business but you are sure to be affected one way or another. The best way to keep up with the ‘trend’ is to open yourselves up, explore and learn about the new soft tools that are available, and find … <entire article…>

Running your business? WORK – LIFE – BALANCE

If you are a business owner, you probably work 50-60 hours a week. This doesn’t include time you spend collecting messages at home, making phone calls or just thinking about work. With today’s technology, the challenge is even greater because you are always “reachable’ and most people expect an instant response. This happens because running a business involves so many … <entire article…>

Loyal Customers Deserve LOYAL Treatment

Customer loyalty is extremely important to businesses these days. Smart business owners know it! Look for ways to make your loyal customers – those special people who bring you return business or even refer you to new customers – feel special. Customize your rewards according to the nature of your business to create a “win-win” for both you and your … <entire article…>

3 Questions to Inspire Business Success

No matter what your business is, you can’t do it alone. If you can get others to share the excitement you have for your business you can inspire them to work with you toward the same goals. Simon Sinek, a communications expert, offers insight into leadership through his lecture at TED Talk “How Great Leaders Inspire Action” which identifies effective … <entire article…>

Small Retail, Big Benefits!

A thriving community is made of residents, community services and various unique and convenient retailers – big and small. In recent years there have been changes in neighbourhood design. There has been a growing trend towards “big-box” stores from intimate walkable urban streets. However, unique local retail stores continue to thrive in your community and visiting them first still has … <entire article…>

Earn your business “Likes”

How to be social… media that is! Being social is a part of us and our business, with customers, clients, co-workers, suppliers and peers. The term “social media” seems to have taken over our old-fashion way of social communications. To help you understand better what social media really is and if it’s for you. Or, have you missed anything if … <entire article…>

Make Holiday Relationships Resonate Throughout the Year

For most businesses, the holiday season is the make it or break it time of year. Customer loyalty is the life blood of your business and its success. There are some businesses, that are not so holiday related or reliant, where it actually is a quieter time. However, in either case, instead of expecting more business from your customers and … <entire article…>

A summer eTip: It’s easy, simple and you won’t forget an email again

During the summer, we all want to take some time off to travel or go to the beach. If you have a business, you don’t want to be too wired up with your e-communications, but you also don’t want to forget anything important that you might have put aside while you are on vacation. Try this tool – every email … <entire article…>