First name – Call your recipient by name. It is more personal and gives the feeling of one to one communication.
Name your subject – Name your subject to attract your reader’s full attention and make it easier to retrieve the message later. Note that too attractive (or funny) a subject line might be interpreted as spam.
Send a quick reply – Send a quick reply if you cannot get back to the sender right away so they know that you’ve received the message.
Get to the point – Get to the point, stating the purpose of your message right after your greeting. Separate each topic (not more than 3) by paragraphs and limit content.
Copy & paste – Copy & paste email addresses to avoid misdirected emails.
Attachment – Tell people about attachment(s); otherwise they might not look for one.
Reply all – Don’t avoid REPLY ALL unless everyone really does need to know your answer!
Pick up the phone – Know when to pick up the phone or visit face to face when email get confusing or you suspect any kind of miscommunication.